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Focus on Banking Excellence

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(46) courses chosen by experts to provide the banking and customer service skills for today’s competitive market.

  • Role-Based Compliance & Regulatory Training
  • Essential Product Knowledge, Critical Customer Service and Relationship Building Skills
  • Complete Discussion- Advanced Banking Concepts, Emerging Trends

Completion yields a valuable certificate that confirms a high level of competency.

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$2,208.00

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$48.00 per course

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Banking Fundamentals

Banking has existed in some form since 2,000 BCE and, over the years, became an integral part of the success of civilizations as a whole. Over the course of the modern age, banking has evolved to become the cornerstone for a majority of our financial decisions. Today, banking continues to change as a direct result of the advent of digital technologies and the ways in which they alter how we think about and interact with the banking industry. In such a quickly changing world, it is imperative that those who work for a financial institution are familiar with its role in society, the essential functions of each department, and the specific products and services offered to consumers.

Edcomm’s ‘Banking Fundamentals’ curriculum is ideal for new employees and those looking to enter the financial services industry, as it offers a working knowledge of banking trends and common products and services, which is indispensable to a successful career at any financial institution.

Teller

Businesses do many transactions on a daily basis. As such, it is imperative that employees know how to handle customer transactions. The ‘Teller Basics’ curriculum explains in detail the kinds of transactions and customers that will be encountered. It breaks down to handle cash, coins, and currency. A learner who completes this curriculum will have the skills that will enable them to be responsible with money and efficient employees.

Customer Service Officer

Organizations rely on providing customers with the best service possible in order to ensure repeat business for years to come. Bad customer experiences reflect poorly on any organization and can spread like wildfire through social media platforms like Twitter and Yelp. An organization’s Customer Service Officer (CSO) plays a vital function by setting the tone and high standards by which all employees need to abide to ensure customer satisfaction. The CSO is an individual who is personable and a problem solver, someone who can model excellent customer care skills and habits at all times. Through his/or extensive knowledge of the organization’s products and services and his/her ability to satisfy even the most difficult customer, the CSO provides the organization the opportunity to expertly serve all customers.

The Edcomm ‘Customer Service Officer’ curriculum is designed to provide individuals the skills and knowledge necessary to become excellent CSOs at any organization for which they may find themselves working. Through practical instruction in communication techniques and tried and true customer service strategies, this curriculum will prepare individuals for the challenging and rewarding world of customer service.

Customer Satisfaction

Customers are the life blood of a company and customer satisfaction needs to be a priority for every company. Theo Michelson of State Farm Insurance explains how intertwined customer satisfaction is with quality customer service, “people don’t want to communicate with an organization or a computer. They want a real, live, responsive, responsible person who will listen and help them get satisfaction.”

Edcomm’s ‘Customer Satisfaction’ curriculum is dedicated to bridging the gap between a customer’s desire to be helped, and an employee’s desire to give assistance. It teaches employees how to properly greet customers, listen, and identify their needs politely and professionally. It will arm employees with a comprehensive understanding of the communication strategies and techniques needed to overcome any communication barrier or customer service issue.


 

Business Communication and Writing Skills

Edcomm’s curriculum ‘Business Communication and Writing Skills’ is specifically designed to teach students how to become adept at communicating. After taking this curriculum, a student will walk away knowing how to be an effective presenter, how to use email properly, and how to communicate through a multitude of communication channels. The skills taught in this curriculum will help secure a future for students in which they are able to clearly communicate their ideas to the world.

Professional Development

Textbooks can only equip students so much. In order to be successful in the real world students need to know how to problem solve, how to think creatively, and how to be emotionally intelligent. Edcomm’s ‘Professional Development’ course breaks down these essential topics and teaches students how to think outside the box. Equipped with this knowledge, students will become better problem-solvers and decision-makers.

Ethics

Henry Kravis, co-founder of Kohlberg Kravis Roberts & Co, a company with $94.3 billion in assets, stated, “If you don't have integrity, you have nothing. You can't buy it. You can have all the money in the world, but if you are not a moral and ethical person, you really have nothing.” In order to succeed in the business world, one needs to be ethical and follow a code of conduct. Edcomm’s ‘Ethics’ curriculum is specifically designed to teach students how to be committed to excellence. Being an ethical person means maintaining a fair and respectful workplace. This curriculum will teach students how to avoid discriminatory behavior, how to be respectful to co-workers, and the proper channel to report discrimination.

Security

As scientists and engineers tend to deal with sensitive information which requires security clearance, it is imperative that they do all they can to protect their information. The Edcomm ‘Security’ curriculum teaches students how to protect their information on a physical and cyber level. It goes into depth about the forms of cybercrime that is prevalent and how to protect against it.


 

Sales and Marketing

 

Sales and marketing is what business majors do. Ries and Trout, experts in the field of marketing once said, “What we are trying to do in marketing is not to change minds, but to take advantage of the perceptions that are already there.” The Edcomm ‘Sales and Marketing’ curriculum is designed to teach business majors how to successfully navigate a sale, negotiate, and strategize to develop and maintain new businesses. Courses include information on navigating the sale, business development, basic negotiation, communication skills, understanding social networking, branding, and budgeting.

Time and Stress Management

According to a survey of college student stress levels in 2008, four out of ten college students report often feeling stressed out. One out of four students report feeling stressed out daily. One in ten students report thoughts of suicide. It is not surprising that college students are so stressed out, considering they have to balance studying with a social life, extracurricular activities, volunteer work, and deciding their future career paths. What is surprising is that many colleges are not giving their students tools to deal with stress or to time managed properly.

Edcomm’s ‘Time and Stress Management’ is dedicated to giving learners tools to so students can maintain low-stress school environments and to meet deadlines on time. This curriculum teaches students all about stress and how to manage it. It also gives tips on how to prioritize and plan, so that they can complete assignments that need to be finished well in advance.


 

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Focus on Banking Excellence

Focus on Banking Excellence

(46) courses chosen by experts to provide the banking and customer service skills for today’s competitive market.

  • Role-Based Compliance & Regulatory Training
  • Essential Product Knowledge, Critical Customer Service and Relationship Building Skills
  • Complete Discussion- Advanced Banking Concepts, Emerging Trends

Completion yields a valuable certificate that confirms a high level of competency.