Branch Manager Excellence View larger

Branch Manager Excellence Library

BranchManagerExc

New product

A comprehensive collection of (56) courses hand-picked by retail banking experts to help Branch Managers operate at the highest levels:

  • Compliance and Regulatory Literacy for Branch Managers
  • Essential Banking and Financial Skills
  • Professional, Project Management and Leadership Skills for Branch Managers

More details

$2,650.00

Instead of $4,254.00

$48.00 per Course

Add to wishlist

More info

BSA/AML Requirements for Branch Management

The purpose of this curriculum is to explain the importance of and means by which branch management can achieve and maintain compliance with Bank Secrecy Act (BSA) and Anti-Money Laundering (AML) regulations and requirements. The courses contained within this curriculum will focus on explaining the regulations as they pertain to the branch manager’s role and will also provide branch management with specific strategies for remaining compliant with all aspects of the requirements, and the effective fulfillment of all responsibilities. Successful completion of these courses offers a thorough understanding of BSA and AML requirements and how to successfully remain compliant as a member of branch management.

Compliance Regulations for Branch Management

The purpose of this curriculum is to explain the regulatory and compliance expectations for members of branch management at financial institutions. This curriculum will detail the Fair Lending Act, the Fair Credit Reporting Act (FCRA), and the Right to Financial Privacy Act (RFPA). The courses included in this curriculum will focus on Compliance and Regulatory, explaining the regulations and acts that pertain to branch managers and will provide branch management with specific strategies for remaining compliant with all requirements and the effective fulfillment of all responsibilities. Successful completion of these courses provides branch management with an all-inclusive understanding of the many regulations and acts that will be encountered at the financial institution and how to successfully remain compliant with them.

Customer Satisfaction

The purpose of this curriculum is to explain the professional skills needed to deliver superior service to each of the organization’s customers on a daily basis. This curriculum will teach the basics of customer service by discussing how to properly greet customers, listen, and identify customer needs, and how to end each conversation politely and professionally. In addition to this, the courses will emphasize the importance of effective communication during every customer interaction. Completing these courses will provide a comprehensive understanding of the communication strategies and techniques to help overcome any communication barriers or customer service issue at the organization.

Banking Fundamentals

The purpose of this curriculum is to provide an introduction to the fundamentals of banking, specifically the products and services offered by the bank. The curriculum will provide detailed overviews of each product or service offered by the bank and introduce the learner to the essential functions of each department of the bank.

Pack content

Reviews

No customer reviews for the moment.

Write a review

Branch Manager Excellence Library

Branch Manager Excellence Library

A comprehensive collection of (56) courses hand-picked by retail banking experts to help Branch Managers operate at the highest levels:

  • Compliance and Regulatory Literacy for Branch Managers
  • Essential Banking and Financial Skills
  • Professional, Project Management and Leadership Skills for Branch Managers

Download