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Problem-Solving and Decision-Making

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Seat Time: 2hrs - Desc:
This course will discuss problem-solving and the necessary components, considerations, and more. This course will also discuss decision-making approaches. After completing this program, the learner will be able to:
 
      Identify and address problems in order to focus on the bigger picture.
      Differentiate between viewpoints, problems, and challenges when determining problem ownership.
      Approach various types of problems using creative, logical, and soft systems.

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T1. What Is a Problem?: This topic will define problems and will give the basics for problem-solving, including the six major steps: define and analyze the problem, generate, analyze and select solutions, and plan a course of action. T2. Problem Objectives: This topic will discuss developing the skills necessary to identify a problem and create appropriate solutions by focusing on team, organizational, and task objectives. T3. Obstacles to Problem Solving: This topic will discuss how misinformation, bias, and emotions can be obstacles to successful problem solving. T4. Recognizing a Problem: This topic will explain components of the problem-solving process, including recognizing a problem, acting, and focusing on the bigger picture. T5. Problem Ownership: This topic will detail problem ownership and will discuss differing viewpoints and differentiating between problems and challenges. T6. Tackling Problems: This topic will address how to resolve and solve problems by addressing the cause, asking questions, and taking a specific course of action. T7. Decision-Making vs. Problem-Solving: This topic will compare decision-making to problem-solving by addressing the processes involved in each course of action. T8. Approaches: This topic will delineate different approaches to various types of problems, including creative, logical, and soft systems.

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Problem-Solving and Decision-Making

Problem-Solving and Decision-Making

Seat Time: 2hrs - Desc:
This course will discuss problem-solving and the necessary components, considerations, and more. This course will also discuss decision-making approaches. After completing this program, the learner will be able to:
 
      Identify and address problems in order to focus on the bigger picture.
      Differentiate between viewpoints, problems, and challenges when determining problem ownership.
      Approach various types of problems using creative, logical, and soft systems.